Privacy Policy

This Privacy Policy explains what information we may collect, how it may be used, when it may be shared, and the choices available to you. By using this website, submitting a form, or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• First and last name
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Messages submitted through the contact form
• Communication preferences
• Any other information you choose to provide

When you place an order, payment information may be collected and processed by an authorised third-party payment provider. We do not intentionally store complete credit or debit card information on our own systems.

2. Information Collected Automatically

When you access the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring website
• Approximate geographic location
• Date and time of access
• Website interaction and shopping activity

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. How We Use Your Information

Personal information may be used to:

• Process and fulfil book orders
• Confirm purchases and provide order updates
• Arrange shipping or delivery
• Respond to questions and contact requests
• Provide customer service
• Manage returns, refunds, or order concerns
• Maintain and improve the website
• Protect the website against fraud, misuse, and security threats
• Understand how visitors use the website
• Comply with applicable legal and financial obligations
• Send promotional communications when you have provided permission

We will only use personal information for legitimate business purposes, to perform a transaction, comply with legal duties, or where you have provided consent.

4. Order and Payment Information

When you purchase a book through the website, information necessary to process the transaction may be shared with payment processors, delivery companies, website service providers, and other parties involved in completing the order.

Third-party payment providers process payment information according to their own privacy policies and security practices. You should review the applicable provider’s policies before completing a transaction.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

• Keep products in your shopping basket
• Remember website preferences
• Support checkout functions
• Improve website performance
• Understand visitor activity
• Detect technical or security problems
• Measure the effectiveness of website content or promotions

You may be able to block, limit, or delete cookies through your browser settings. Disabling certain cookies may prevent parts of the website, including shopping and checkout functions, from operating correctly.

6. How We Share Information

We may share personal information with trusted service providers that assist with:

• Website hosting
• Website maintenance
• Payment processing
• Order management
• Shipping and delivery
• Email communication
• Analytics
• Fraud prevention
• Data storage
• Professional, accounting, or legal services

These providers are permitted to access information only when reasonably necessary to perform services on our behalf.

We may also disclose information when required to:

• Comply with a law, regulation, subpoena, court order, or government request
• Protect the rights, property, or safety of Barbara E. Dolan, website visitors, customers, or others
• Investigate fraud, unlawful activity, security incidents, or violations of website terms
• Complete a business transfer, reorganisation, or sale of website-related assets

We do not sell personal information in exchange for money.

7. Third-Party Websites

The website may include links to third-party websites, social media pages, retailers, publishers, illustrators, payment providers, or other external services.

We do not control the privacy, security, accuracy, or content of third-party websites. Visiting an external website is subject to that website’s own privacy policy and terms.

The inclusion of a link does not necessarily represent an endorsement, partnership, or guarantee concerning the third party.

8. Marketing Communications

We may send promotional emails only where permitted by law or where you have requested or agreed to receive them.

You may unsubscribe from promotional communications by:

• Using the unsubscribe link included in an email
• Replying with an unsubscribe request
• Contacting us through the website

You may continue to receive essential communications concerning orders, payments, customer service requests, or legal notices.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Maintain financial and tax records
• Respond to customer requests
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet legal or regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected. Information that is no longer required may be deleted, anonymised, or securely destroyed.

10. Data Security

Reasonable administrative, technical, and organisational safeguards are used to protect personal information from unauthorised access, alteration, misuse, disclosure, or destruction.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. You provide personal information through the website at your own reasonable risk.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain uses of your information
• Withdraw consent
• Request a portable copy of certain information
• Opt out of promotional communications
• Submit a complaint to an appropriate privacy authority

Some requests may be limited when information must be retained for legal, financial, security, or contractual reasons.

We may need to verify your identity before completing a privacy request.

12. Children’s Privacy

The website promotes books that may be suitable for children and families. However, the website and its purchasing functions are intended for adults.

We do not knowingly request or collect personal information directly from children under 13 without appropriate parental or legal guardian consent.

A parent or guardian who believes a child has submitted personal information may contact us to request its review or deletion.

13. International Visitors

The website may be accessed from countries outside the location where it is operated. Personal information may be processed or stored in countries with different privacy laws.

By using the website and submitting information, you acknowledge that information may be transferred and processed as necessary to provide the requested services, subject to applicable legal protections.

14. Changes to This Privacy Policy

This Privacy Policy may be revised when website practices, services, technology, or legal requirements change.

The revised version will be posted on this page with a new “Last Updated” date. Continued use of the website after an update indicates acknowledgment of the revised policy.

15. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be submitted through the contact form available at:

barbaraedolan.com/contact-us